Refund policy

Returns & Refunds

We're Roselior — two sisters making pieces that are made to be lived in, and we want you to love what arrives. If something isn't quite right, we'll keep it simple.

60-day easy returns
You have 60 days from the day your order is marked "Delivered" to request a return or exchange. To be eligible, items must be:
- Unworn, unwashed and with all original tags attached
- Free from marks, stains, perfume or any signs of wear
- Returned in their original packaging
For hygiene reasons we're unable to accept returns on intimate apparel, pierced jewellery, gift cards or items marked Final Sale.

How to start a return
Email us at hello@roselior.com with your order number and a quick note about what you'd like to do — a refund, an exchange, or a different size. It's just the two of us and we read every message, so we'll reply with the return address and next steps.

Exchanges & sizing
Our pieces are designed to run true to size. If you're between sizes or unsure, message us before you order and we'll help you choose. Prefer a different size or colour once it arrives? Start an exchange the same way and we'll get the new piece ready as soon as your return is on its way back to us.

Return shipping
Unless your item arrived faulty or incorrect, return shipping is the customer's responsibility, and original shipping charges are non-refundable. We recommend a tracked service — we can't take responsibility for returns lost on their way back to us.

Faulty or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, please email us within 14 days of delivery with a photo. We'll cover the cost of putting it right — a replacement or a full refund, whichever you prefer.

Refunds
Once your return reaches us and passes a quick check, we'll process your refund to the original payment method within 3 business days. Depending on your bank, card refunds can take up to 7 business days to appear; PayPal is usually faster. We'll email you as soon as it's done.

Cancellations
Changed your mind? Email us within 24 hours of ordering and, as long as it hasn't shipped, we'll cancel it free of charge.

Contact
Roselior · Granaatstraat 42, 1074 HN Amsterdam, The Netherlands · hello@roselior.com